Modern technology often provides businesses with countless benefits, answering machines and automated answering services the exception. Although these devices ensure companies do not miss calls, they simply are not enough, not when most people hang up without leaving a message. A live receptionist service offers the perfect solution. After all, customers appreciate speaking to a live person even when the business is unavailable. For more benefits to using a live receptionist, continue reading.
Professional Appearance
Live virtual receptionist services help create a professional appearance no matter the size of the company. Even if the business is a start-up with a single employee, these services show people the company wants their business and is willing to take that extra step. Simply put, existing clients and potential customers are impressed when they receive a friendly, responsive person rather than a cold, automated machine.
Priority Calls
Perhaps one of the most crippling disadvantages of answering machines and automated services are phone calls are not prioritized. Live receptionist, however, can prioritize calls; ensuring companies receive important messages at the earliest opportunity. In fact, a live receptionist can forward or transfer calls that cannot wait. The results are improved business-to-business and business-to-customer relationships.
Schedule Appointments
Companies providing services to their customers often deal with appointments. However, one may have a difficult time of scheduling, canceling or rescheduling appointments when working. A live receptionist can handle all of the business’s appointments, keeping the business organized and remain organized. The added benefit is employees don’t waste time going to a meeting that was rescheduled or canceled, the live receptionist keeping everyone well-informed and on track.
Remote Employees
A growing business trend is remote employment, allowing individuals to work from home or while traveling. However, remote employees don’t always want clients to receive their personal phone numbers. A live receptionist service ensures employees receive their calls through a central number, effectively protecting employees’ private phone numbers while making sure clients can reach them.
Receive Messages Anywhere
Few people have time to return to the office or call voicemail boxes to shift through endless messages. A live virtual receptionist service, however, can ensure one receives messages whether on-the-job, across town or at home. Employees can even receive their messages through e-mail and text messages, voicemail sent as a .wav file. In short, a live receptionist cuts down on wasted time and the resulting costs.
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